I have a friend who has made a significant amount of progress in their Guest Account and we're having an issue when we're trying to sync it to their XBox Live Account. I understand this verbiage: " Note: You can only sync your Guest Account information with the Xbox Live Account once. " I'm wondering if something happened with this "one" attempt and maybe their account needs to be reset to allow the initial sync to occur again. The issue is that we'll see "We are syncing your data to the cloud. Please wait." after we login with the XBox Companion App and launch the Solitaire Collection App. If we close and re-open it we see "Synching Data." on the top right where we're suppose to see the account logged in with this state never changing. Our goal is to keep the same XBox Live Account but sync the progress from the Guest Account. I'm not sure if we have to contact Microsoft somehow or if anyone has feedback to help us.Ĭheck this link for the app troubleshooter. Step 2: Run Windows Update troubleshooter. How can i reinstall microsoft solitaire collection update# Step 3: Uninstall and reinstall Microsoft Solitaire Collection. In the search box, type Microsoft Solitaire Collection. Right click Microsoft Solitaire collection app tile, and the select Uninstall. The Microsoft Store will open so you can reinstall Microsoft Solitaire Collection. Step 4: Make sure your firewall/anti-virus isn’t blocking the app. The steps to unblock the game (or any app that needs to access Xbox Live) will vary depending on the antivirus or firewall software you use. Check the documentation for your antivirus or firewall software to open settings and ensure that the software is notīlocking the app. If your antivirus or firewall has an app white list, make sure that your Xbox Live-enabled games are on this list. This will launch Windows Store with a cleared cache. You can check if Solitaire error goes away after doing this. Recently, I had a computer with Windows 10 Pro and Microsoft Solitaire Collection on it that would not let me upgrade to Premium.
Every time I clicked on the $1.99 button to upgrade to premium, it would tell me to reinstall Microsoft Solitaire Collectionįrom the store. Yes, we reinstalled from the store multiple times without any success. We created a secondary logon to the machine for Windows. Once the new account was created in Windows, we started up Microsoft Solitaire Collection and logged into the original XBox account that we wanted to upgrade to Premium. How can i reinstall microsoft solitaire collection upgrade#
How can i reinstall microsoft solitaire collection upgrade#.How can i reinstall microsoft solitaire collection update#.
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